Booking Policy

For individual bookings and groups of up to three, email contact@cheekystudio.uk at least 14 calendar days before your workshop date to request an eligible cancellation refund, minus the existing £20 administration fee. Customer cancellations with less than 14 days' notice are non-refundable, subject to your statutory rights. For bookings of four or more, see Group bookings below.

Once your refund has been approved, it will be processed back to your original payment method within 10 business days. Please allow additional time for your bank or card provider to complete the transaction. If 15 business days have passed since your approval and you haven't received your refund, get in touch at contact@cheekystudio.uk and we'll look into it.

For individual bookings and groups of up to three, request a date change at least 7 calendar days before your booking. Subject to availability, the replacement session must take place within two weeks of the original date. One reschedule is permitted; no further customer-requested rescheduling or cancellation refund is available after that change, subject to your statutory rights. Group-booking terms are below.

Bookings for four or more people are non-refundable and cannot be rescheduled at the customer's request under our standard group-booking policy. Check the date and group details before paying. Any different cancellation or rescheduling arrangements for a bespoke team event must be agreed in writing before booking. This does not limit rights that cannot lawfully be excluded, including where we cancel or fail to provide the agreed service.

Gift cards have no expiry date and can be transferred to another person. They are non-refundable under our standard policy, except where a refund is required by applicable consumer law. Booking a workshop using a gift card remains subject to availability and the relevant cancellation and rescheduling terms.

Workshops are planned to be completed within the scheduled session time. If you need a little extra time, additional studio time is available at £20 per hour.

This is subject to availability and can be arranged with the team during your session.

If we cancel or change your session

If we cancel or cannot provide the agreed session, we will contact you as soon as reasonably possible. You can choose an agreed alternative date or a refund for the session we cannot provide. The £20 administration fee is not deducted when we cancel or where the law requires a full refund. If we propose a material change, we will explain your options before asking you to agree.

Your booking reserves studio capacity and preparation time. Please read the conditions before paying. The £20 administration deduction is retained for eligible customer-requested cancellation refunds under the policy above. It is not deducted where we cancel your session or where the law requires a full refund. Nothing in this policy removes your statutory rights.